Refund policy

Return Policy & Terms
Last updated: 24th April 2026
Privacy
DCC Group is committed to keeping your personal information private and secure. We collect personal details — such as your name, billing and shipping address, contact number, GSTIN (where applicable), and payment information — only to process your order, issue your tax invoice, and arrange delivery and after-sales support.
We do not sell, rent, or share your personal information with any third party for marketing purposes. Information is shared only with our authorised logistics partners, payment gateways, and service personnel strictly for fulfilling your order. We handle your data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules thereunder).
For any privacy-related queries or to exercise your rights as a Data Principal, please write to [grievance@groupdcc.com].
Security
We understand that placing an order online requires trust. Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers. All online payments are processed through PCI-DSS compliant payment gateways — DCC Group does not store your full card details, UPI credentials, or net-banking passwords on its servers. Your billing information stays with the payment gateway, not with us.
Return Policy
DCC Group manufactures, assembles, and distributes printing machines, consumables, spare parts, and software. Because most of our products are precision-engineered and made-to-order or batch-manufactured, we request customers to verify product specifications, compatibility, and quantities carefully before placing an order. Our team is available pre-purchase to help you make the right selection.
We accept returns only in the following cases:
The product delivered is defective or has a manufacturing fault.
The product delivered is damaged in transit.
The product delivered is incorrect (different from what was ordered or invoiced).
The product is incomplete (missing parts or accessories listed on the invoice).
We do not accept returns for:
Change of mind, incorrect selection by the customer, or no-longer-required orders ("buyer's remorse")
Products that have been used, installed, commissioned, opened (in case of sealed inks, papers, films, chemicals, or adhesives), or are no longer in resaleable condition
Custom-cut, custom-formulated, or made-to-order items
Software licences and digital downloads, once activated or delivered
Spare parts that have been fitted or installed
Time Window
Consumables, spares, and small accessories: Report any defect, damage, shortage, or wrong shipment within 7 days from the date of delivery.
Machines and equipment: Report any defect, damage, shortage, or wrong shipment within 7 days from the date of delivery, and before installation/commissioning. Once a machine is installed and commissioned by our service team, it is covered under the applicable product warranty rather than this return policy.
Claims raised after these windows cannot be processed.
How to Raise a Return Request
Email [care@groupdcc.com] with the subject line: "Return Request – Order #[your order number]".
Include: your order number, GST invoice number, item(s) being returned, reason for return, and clear photographs/short video showing the defect, damage, or error (and the outer packaging, in case of transit damage).
Our customer care team will review your request and, if approved, issue a Return Authorisation Number (RA#) within 3 working days.
The RA# must be clearly written on the outside of the return package. Returns sent without an RA# will be refused at our warehouse.
Return the product in its original packaging, including all inner packaging, manuals, accessories, and inserts.
Refunds, Replacements & Restocking
Defective, damaged, wrong, or incomplete shipments: We will, at our discretion, replace the product, repair it, or issue a refund. No restocking fee is charged in these cases, and DCC bears the return shipping cost.
Approved returns of resaleable, unopened stock (rare cases, accepted only at DCC's discretion): subject to a 5% restocking fee, and return shipping is borne by the customer.
Refunds are processed to the original payment method within 7–10 working days of receiving and inspecting the returned product. If a refund to the original payment method is not technically possible, we will issue the refund via NEFT/bank transfer to a verified account in the customer's name.
Original shipping charges and any GST/duties paid to the government on shipping are non-refundable unless the return is due to our error.
Damaged in Transit
Our courier partners handle every shipment with care, but transit damage can occasionally occur. If you receive a package that appears damaged:
Do not refuse delivery unless the outer carton is severely crushed, torn open, or visibly tampered with — in which case, refuse the delivery and inform us immediately.
If the damage is discovered after opening, photograph the outer box, inner packaging, and the damaged product within 24 hours of delivery.
Email the photos, part numbers, quantities, and your order number to [care@groupdcc.com].
For minor or partial damage where the product is still functionally usable, DCC may issue a proportionate credit or partial refund rather than a full replacement. For major damage that renders the product unusable, we will arrange a replacement or full refund as appropriate.
Cancellations
Before dispatch: Orders can be cancelled by writing to [care@groupdcc.com]. A full refund will be issued to the original payment method.
After dispatch: Orders cannot be cancelled. The standard return policy above will apply once the product is delivered.
Custom, made-to-order, or pre-paid machine orders: Once production has begun, cancellation may be subject to a deduction equal to costs already incurred (raw material, labour, customisation). This will be communicated to you in writing before any deduction is made.
Warranty
Products carry the manufacturer's warranty as specified on the product page or in the warranty card supplied with the product. Warranty claims are handled separately from this return policy. For warranty support, please write to [service@groupdcc.com] with your machine serial number and invoice details.
Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: [Name]
Email: [grievance@groupdcc.com]
Phone: [+91-XX-XXXX-XXXX]
Address: DCC Group, 802, Kamla Executive Park, Off M. V. Road, J. B. Nagar, Andheri (East), Mumbai – 400 059, Maharashtra, India
We will acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receipt.
Governing Law & Jurisdiction
This policy and any disputes arising out of purchases made on this website shall be governed by the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any matter arising out of or in connection with these terms.
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DCC Group reserves the right to update or amend this policy at any time. The version published on this page at the time of your purchase will apply to your order.